FAQ

doCuro Knowledge Base

This document is the reference for the doCuro AI support assistant. Users ask questions in Swedish, Norwegian, or English — always answer in the same language the user is using. All factual answers are in this document — do not guess or invent information not found here.

ABOUT doCuro

doCuro is a cloud-based document management and e-signing platform. It lets organisations: - Store and organise documents in structured archives - Search documents by content (full-text OCR), filename, notes, metadata, and barcodes - Send documents for legally binding digital signatures using BankID, MitID, TUPAS, or email - Upload documents via the web interface, email, SFTP, or REST API - Set automated email reminders on contracts before they expire - Generate documents from templates with dynamic fields - Integrate with Microsoft Dynamics 365

USER ROLES

What roles exist? / Vilka roller finns? / Hvilke roller finnes?

There are two roles in doCuro:

User — can browse, search, upload, and manage documents in archives they have access to. Can use e-signing and templates if those are enabled and access has been granted.

Administrator — has everything a User has, plus access to the Administration panel. Administrators manage archives, users, groups, reminders, MFA, and integrations.

Where is the Administration panel? / Var finns administratörspanelen? / Hvor finner jeg administrasjonspanelet?

Administrators access it via the "Administration" tab in the top navigation bar. The panel has these tabs: Archives, Users, Groups, Reminder Contacts, Reminders, Log, MFA, Integrations.

GROUPS AND PERMISSIONS

What are groups? / Vad är grupper? / Hva er grupper?

Groups are the permission system in doCuro. A group defines which users belong to it, which archives those users can access, and what they can do in each archive (Read or Write). A user can belong to multiple groups — their effective permissions are the combination of all their groups.

Groups are managed by Administrators in: Administration → Groups tab.

Where do I find permissions? / Var hittar jag rättigheterna? / Hvor finner jeg rettighetene? / Where are the access settings?

Permissions are in the Groups tab: Administration → Groups. Click a group name to see which archives it has access to, which users are in it, and whether Read or Write is set per archive.

What is the difference between Read and Write permission?

Read — the user can view and search documents in that archive. Write — the user can upload, edit metadata, move, and delete documents in that archive. No permission — the archive is completely invisible to that user.

How do I give a user access to an archive? / Hur ger jag en användare åtkomst till ett arkiv? / Hvordan gir jeg en bruker tilgang til et arkiv?

Go to Administration → Groups
Open the group the user belongs to
Find the archive in the list and set Read or Write
Click Update
The user may need to refresh or log out and back in

How do I create a group? / Hur skapar jag en grupp? / Hvordan lager jeg en gruppe?

Administration → Groups → fill in the name, optionally a description, set archive permissions (Read/Write per archive), select which users are in the group, optionally enable "Allow template creation", then save.

What does "Allow template creation" mean on a group?

Users in that group can create new document templates. Users without this permission can still use published templates to generate documents — they just cannot create or edit templates themselves.

DOCUMENTS

How do I open a document? / Hur öppnar jag ett dokument? / Hvordan åpner jeg et dokument?

Click any row in the document list to open the document details panel.

How do I edit a document? / Hur redigerar jag ett dokument?

Click the document row to open it, then edit Notes, custom metadata fields, or contract dates, then click Save or Save & Close.

How do I move a document to a different archive? / Hur flyttar jag ett dokument till ett annat arkiv? / Hvordan flytter jeg et dokument til et annet arkiv?

Administrators only. Open the document, find the Archive dropdown in the right panel, select the destination archive (only archives where you have Write permission appear), then Save. Refresh the page to see it in the new location.

How do I delete a document? / Hur tar jag bort ett dokument?

Open the document, click the red Delete button, confirm. Deletion deactivates the document — it is removed from the list but not permanently destroyed. Contact your administrator to recover a deleted document.

How do I link documents together? / Hur kopplar jag dokument?

Open a document, click "Manage connections", search for the document to link, confirm. Active connections are shown in the right panel.

What do the document statuses mean?

The serial number (#) is a unique ID assigned automatically by the system. The signing status column shows the current e-signing state: Pending, Signed, Aborted, Rejected, or Expired.

SEARCH

How does search work? / Hur fungerar sökningen? / Hvordan fungerer søket?

Search looks in: filename, full text extracted from the document (OCR), notes, all custom metadata field values, and barcode or number values.

Key rules: - Search matches from the beginning of words only — never from the middle or end - Type at least 3 characters or 3 digits — shorter terms return nothing - Multi-word phrases must appear consecutively in that exact order in the document

Why does my search find nothing? / Varför hittar sökningen ingenting? / Hvorfor finner søket ingenting?

Common reasons: - You typed fewer than 3 characters - Your term appears in the middle or end of a word — search always matches from the start of words. For example, "borg" will NOT find "Helsingborg" because "borg" appears at the end. Try searching "helsing" instead. - The document was uploaded recently and hasn't finished processing yet — wait 5–10 minutes - You don't have Read access to the archive containing the document

Why doesn't search find words in the middle of other words?

doCuro matches from the beginning of words only. This is intentional to keep search fast and precise. If you search "borg" it will NOT find "Helsingborg" or "Göteborg". Always start your search from the beginning of the word you are looking for.

Examples: - "söder" finds Södergatan, Södersjukhuset — correct, matches from start - "gatan" finds nothing for Södergatan — wrong, appears only at end - "borg" finds nothing for Helsingborg — wrong, appears only at end - "helsing" finds Helsingborg — correct

How do I search for a number or barcode? / Hur söker jag på ett nummer eller streckkod?

Numbers and barcodes also match from the beginning. "2023" finds "Faktura_20231201.pdf". "INV" finds "INV-2024-00123". Searching "2345" will NOT find "123456" because 2345 does not appear at the start.

What search operators can I use?

Space between words means OR — finds documents with any of those words. Plus sign (+) before a word means AND — the document must contain that word. Example: "+invoice +technology" Minus sign (-) before a word means NOT — exclude documents with that word. Example: "+avtal -uppsägning" Words in double quotes mean exact phrase. Example: "annual report" Asterisk (*) at the end is a wildcard — matches anything starting with that prefix. Example: "winter*" finds wintertime, winter tires, etc.

How do I find all signed documents? / Hur hittar jag alla signerade dokument? / Hvordan finner jeg alle signerte dokumenter?

Go to Documents, then Search, expand Advanced search, check "Search only for signed documents", then click Search. Leave the search field empty to return all signed documents in the system.

How do I filter by a specific archive column?

When you have a single archive selected in the search, expand Advanced search — you will see filters for that archive's custom columns (text, dropdown, date, reminder, contract validity). These filters only appear when searching within one specific archive.

Can I export search results? / Kan jag exportera sökresultat?

Yes. After searching within a specific archive, click "Export to Excel" at the bottom-left of the results — a spreadsheet is emailed to you. You can also Print as PDF from the search results page.

UPLOADING DOCUMENTS

How long does it take for a document to appear? / Hur lång tid tar det innan dokumentet syns? / Hvor lang tid tar det før dokumentet vises?

5–10 minutes is normal. The system processes files in the background for OCR text extraction and full-text indexing. If the document hasn't appeared after 10 minutes: 1. Re-sort the archive by Date descending — click the Date column header until newest documents appear first. Your document may just be hidden by sort order. 2. If still missing, wait up to 2 hours during high system load.

My document still hasn't appeared after 2 hours / Mitt dokument har fortfarande inte dykt upp / Dokumentet mitt har fortsatt ikke dukket opp

Two possible causes:

Corrupt file — the file could not be processed. Contact support@docuro.se with the filename and approximate upload time.
Large batch upload — very large uploads are throttled to avoid overloading the system. Normal rate is 20 documents per minute. If your system has uploaded more than 300 documents in the last 2 hours, this drops to 3 documents per minute. A batch of 4 000 documents is spread over the course of the day — all documents will arrive, it just takes longer.

What file types can I upload? / Vilka filformat stöds? / Hvilke filformater støttes?

For regular upload: PDF, DOC, DOCX, XLS, XLSX. For e-signing: PDF only. The PDF must not be an editable fill-in form and must not be password-protected. Maximum 10 MB for e-signing uploads.

What are the upload limits?

Free plan: - Maximum 5 files per upload - Maximum 1 MB per file - Maximum 5 pages per document - Maximum 5 documents per month

Standard and Enterprise plans: - Maximum 100 files per upload - Maximum 100 MB total per upload batch - Unlimited documents per month

How do I upload documents? / Hur laddar jag upp dokument? / Hvordan laster jeg opp dokumenter?

Click "Upload" in the sidebar. Drag and drop files or click "Choose files". Select the archive from the dropdown. Click Upload.

What is Advanced upload?

Advanced upload lets you fill in metadata for each file before it is stored. Select files on the Upload page, click "Advanced upload", fill in notes, contract dates, custom column values, reminders, and document connections per file, then click Upload.

How does email upload work? / Hur fungerar e-postuppladdning? / Hvordan fungerer e-postopplasting?

Email upload lets you send documents by email without logging into the web interface. Useful for scanners or automated forwarding.

Steps: 1. Go to "Email upload" in the sidebar 2. Select the archive from the dropdown 3. Click "Copy to clipboard" — this copies a special pre-formatted subject line 4. Send an email to upload@docuro.se with the copied text as the subject (do not change it) and your PDF files as attachments

Important: only PDF files are accepted via email upload. The subject line contains routing information — if you change it, the upload will fail. Free plan limits apply (max 5 files, max 1 MB each).

What is the email upload address?

The upload email address is upload@docuro.se. The subject line must be exactly what is generated by the system in the Email upload page — do not modify it.

How does SFTP upload work? / Hur fungerar SFTP-uppladdning? / Hvordan fungerer SFTP-opplasting?

doCuro supports SFTP (Secure File Transfer Protocol) for automated or bulk document ingestion from other systems. SFTP must be enabled by an administrator. When enabled, the system generates SFTP credentials — username is the system path, password is auto-generated. Files placed in the SFTP location are automatically ingested into the configured archive. To set up SFTP, contact your administrator or support@docuro.se.

Can I upload via API? / Kan jag ladda upp via API?

Yes. doCuro has a REST API using JWT authentication. Available endpoints: - POST /v1/auth/token — generate a token - POST /v1/documents — upload a document - PATCH /v1/documents/{id} — update document metadata - GET /v1/documents/{id} — retrieve a document - POST /v1/documents/search — search documents - GET /v1/archives — list archives

Contact support@docuro.se for API access credentials and documentation.

E-SIGNING

What is e-signing? / Vad är e-signering? / Hva er e-signering?

E-signing lets you send a document to one or more people who sign it electronically using a legally recognised digital identity. Once all required recipients have signed, doCuro stores the completed signed document and sends you a copy by email.

What signing methods are available? / Vilka signeringsmetoder finns? / Hvilke signeringsmetoder finnes?

BankID (Sweden) — Swedish electronic ID, most common for Swedish users
BankID (Norway) — Norwegian electronic ID
MitID (Denmark) — Danish electronic ID via Nets eIdent
TUPAS (Finland) — Finnish bank-based authentication
Email — the recipient receives the document and approves by email form — this is NOT a legally binding electronic signature
SMS — text message-based signing, requires the recipient's phone number

How do I get access to e-signing? / Hur får jag tillgång till e-signering? / Hvordan får jeg tilgang til e-signering?

E-signing access must be granted by an Administrator. The administrator goes to E-signing → E-signing settings → Manage users → checks the box next to your name → Save. If you cannot see the E-signing section at all, contact your administrator.

I can't see the E-signing section / Jag kan inte se e-signering / Jeg kan ikke se e-signering

Either the e-signing module is not enabled on your system, or you have not been granted e-signing access by an administrator. Contact your Administrator. They need to go to: E-signing → E-signing settings → Manage users → check your name → Save.

Even I as administrator can't use e-signing / Jag som admin kan inte använda e-signering

Your Administrator account also needs to be explicitly enabled in e-signing settings. Go to E-signing → E-signing settings → Manage users → check your own account → Save.

How do I create a signing process? / Hur skapar jag en signeringsprocess? / Hvordan oppretter jeg en signeringsprosess?

Go to E-signing, click "New signing". A 3-step wizard guides you:

Step 1 — Document: Upload a new PDF (max 10 MB), select an existing document from an archive, or generate one from a template.

Step 2 — Recipients: Add each person with first name, last name, email (all required), phone (required for SMS signing), language for their invitation email, signing method (BankID SE/NO, MitID, TUPAS, Email, SMS), and role (Sign or Review). You can save recipients to a private address book for reuse.

Step 3 — Settings: Add an optional greeting message, choose whether signing is sequential or parallel, set an optional deadline, configure automatic reminders, and select which archive stores the final signed document. Then click Send.

What is sequential signing? / Vad är sekventiell signering? / Hva er sekvensiell signering?

When sequential signing is enabled, recipients sign one at a time in order — the next person only gets their invitation after the previous one has signed. When disabled, all recipients receive their invitation at the same time and can sign in any order.

What is the difference between Sign and Review role?

Sign — the recipient must actively sign the document using their chosen method. Each signer counts against your monthly e-signing quota. Review — the recipient receives the document for review only. They do not sign and do not count against the quota.

What are the signing statuses? / Vad betyder signeringsstatusarna? / Hva betyr signeringsstatusene?

In progress or Pending — the process is active, waiting for recipients to sign. Signed — all required recipients have signed, the document is complete. Expired — the deadline passed before all required recipients signed. Aborted — the process was manually cancelled. Rejected — a recipient actively declined to sign. You need to create a new signing process if required.

What are the recipient statuses? / Vad betyder mottagarstatusarna?

Waiting — the invitation has not been sent yet (for example, waiting for a previous person in sequential signing). Sent — the invitation email was sent. Delivered — the email was successfully delivered. Opened — the recipient opened the email and viewed the document. Signed — the recipient has signed. Approved — the recipient has approved (for Review role recipients). Rejected — the recipient declined to sign. Bounced — the email could not be delivered. Edit the recipient's email address using the pencil icon. Aborted — the signing process was cancelled while this recipient was still pending.

A signing invitation was not received / En signeringsinbjudan mottogs inte / En signeringsinvitasjon ble ikke mottatt

Check the recipient status in the signing: - If the status is Bounced — click the pencil icon next to the recipient, fix the email address, save, then click the bell icon to resend the invitation. - Ask the recipient to check their spam or junk folder. - Confirm the email address was entered correctly when creating the signing.

How do I resend a signing invitation? / Hur skickar jag om en signeringsinbjudan? / Hvordan sender jeg signeringsinvitasjonen på nytt?

Expand the signing row by clicking it, then click the bell or clock icon next to the recipient. Optionally add a personal message. Click Send — the recipient gets a new invitation email.

How do I extend a signing deadline? / Hur förlänger jag en signeringsfrist? / Hvordan forlenger jeg en signeringsfrist?

Expand the signing row, click "Change deadline", pick a new date, save. After extending, click the bell icon to send new notifications to recipients who haven't signed yet.

The signing is expired — can I extend it? / Signeringen har gått ut — kan jag förlänga den?

Yes. Even after expiry you can extend the deadline. Expand the signing row, click "Change deadline", select a new date, save. Then resend notifications to unsigned recipients using the bell icon.

How do I find a signing process? / Hur hittar jag en signeringsprocess? / Hvor finner jeg en signeringsprosess?

Go to the E-signing page. Use the search box at the top to search by document name, sender name, or recipient name or email. Use the Status filter to narrow down. Note: Regular users only see their own signings. Administrators can see all signings in the system.

A signing shows Signed but I can't find the signed document / Signeringen är klar men jag hittar inte dokumentet

The signed document is stored in the archive that was selected in Step 3 when the signing was created. Open the signing to check which archive was selected. Confirm you have Read access to that archive. Then search for it by filename or serial number.

How do I download a signed document? / Hur laddar jag ner ett signerat dokument? / Hvordan laster jeg ned et signert dokument?

Once the signing status is Signed, expand the signing row and click Download. A copy is also automatically emailed to you and stored in the archive.

How do I cancel or remove a signing? / Hur avbryter jag en signering? / Hvordan avbryter jeg en signering?

If the signing is still "In progress", click Cancel in the expanded signing row. Once it is Cancelled or Expired, a Remove button appears — click it. You can then choose whether to also delete the associated document from the archive.

Who can see all signing processes? / Vem kan se alla signeringsprocesser?

Only Administrators can see all signing processes in the system. Regular users can only see the processes they created themselves.

We reached our e-signing quota / Vi har nått vår e-signeringsgräns / Vi har nådd kvoten for e-signering

Go to E-signing → E-signing settings → enable "Allow excess e-signings" if your contract allows it (extra charges may apply per your agreement). If not, contact your sales representative to expand the quota.

How does the signing quota work? / Hur fungerar signeringskvoten?

Each person who signs (not reviews) counts as one signature against your monthly quota. If the quota is reached and "Allow excess e-signings" is enabled, signing continues with potential extra charges. If it is disabled, new signings are blocked until the quota resets.

REMINDERS

What are reminders? / Vad är påminnelser? / Hva er påminnelser?

Reminders send automated email notifications to chosen contacts at a scheduled time — for example, 30 days before a contract expires. They are attached to individual documents. The Reminders module must be enabled on the archive by your administrator.

How do I create a reminder on a document? / Hur skapar jag en påminnelse?

Open the document, click "Manage reminders", click "Create new reminder", then fill in: - Recipient — select from reminder contacts in your system - When to send — a specific date and time, or a number of months before the contract end date - Action after reminder — no action, or create a new recurring reminder

How do I manage reminder contacts? / Hur hanterar jag påminnelsekontakter?

Administration → Reminder Contacts tab. All new users are automatically added as reminder contacts. Only system users can be reminder contacts — the email must match an existing user in the system.

How do I see all reminders in the system? / Hur ser jag alla påminnelser?

Administration → Reminders tab. Shows all reminders across all archives with the document serial number, scheduled date, recipient, and message. You can transfer or delete reminders from this view.

A user is leaving — how do I handle their reminders? / En användare slutar — vad gör jag med deras påminnelser? / En bruker slutter — hva gjør jeg med påminnelsene?

Administration → Users → click the user → click "Transfer reminders" → select a new contact. Do this before deleting the user, because deleting a user also permanently removes all their linked reminder contacts and reminders.

USERS

How do I create a user? / Hur skapar jag en användare? / Hvordan oppretter jeg en bruker?

Administration → Users tab → fill in: - Role (Administrator or User) - Name (required) - Email (required — must be unique across all doCuro users) - Phone (optional) - Language (Swedish, English, or Norwegian)

The new user receives an email with instructions to set their own password.

I can't add a new user / Jag kan inte lägga till en ny användare / Jeg kan ikke legge til en ny bruker

Your user license limit has been reached. Error message: "The maximum number of user licenses for the system has been exceeded." Contact sales to expand your license count.

How do I delete a user? / Hur tar jag bort en användare?

Administration → Users → click the user → Delete. If the user has linked reminders, transfer them first. Deletion permanently removes the user, their linked reminder contacts, and their reminders.

How do I reset a user's MFA? / Hur återställer jag MFA för en användare? / Hvordan tilbakestiller jeg MFA for en bruker?

Administration → Users → click the user → click "Reset MFA". The user sets up MFA again on their next login. Use this when a user gets a new phone or is locked out due to MFA.

LOGGING IN

I can't log in / Jag kan inte logga in / Jeg kan ikke logge inn

Forgotten password: go to the login page, click "Forgot password", enter your email address. A reset link is sent — check your inbox and spam folder.
Forgotten email: ask your system Administrator — they can find your email in Administration → Users.
Reset email not arriving: check spam first. If not there, ask your IT department to allowlist the domain docuro.se. If still nothing, email support@docuro.se.
"Invalid credentials" error: the email or password is wrong. Try resetting your password.
MFA blocking you: contact your Administrator to reset MFA (Administration → Users → your name → Reset MFA).

Email and password, Microsoft SSO (Log in with Microsoft — via Microsoft Entra ID or Azure AD), Google SSO (Log in with Google).

What is MFA? / Vad är MFA? / Hva er MFA?

MFA stands for Multi-Factor Authentication. After entering your password, you also enter a 6-digit code from an authenticator app (like Google Authenticator or Authy). doCuro uses TOTP — the same standard used by most authenticator apps. If MFA has not been set up, you are guided through it on first login by scanning a QR code.

DOCUMENT TEMPLATES

What are document templates? / Vad är dokumentmallar? / Hva er dokumentmaler?

Templates let you create standardised documents where dynamic fields (like customer name, date, or contract value) are filled in at generation time. The system generates a PDF that can be stored in an archive or immediately sent for e-signing.

Who can use templates? / Vem kan använda mallar? / Hvem kan bruke maler?

Any user with Write access to the archive linked to the template, as long as the template has Published status. The Templates module must be enabled on the system (not available on the free plan).

Who can create templates? / Vem kan skapa mallar? / Hvem kan opprette maler?

Users whose group has "Allow template creation" enabled. Administrators can always create templates.

How do I generate a document from a template? / Hur skapar jag ett dokument från en mall? / Hvordan genererer jeg et dokument fra en mal?

Go to "Document template" in the sidebar, find the published template, click the generate icon, fill in the document name and all dynamic fields, then click "Create document". The PDF is stored in the linked archive within a few minutes.

I can't create a document from a template / Jag kan inte skapa dokument från mall / Jeg kan ikke lage dokument fra mal

Check all of the following: - The template status must be Published (not Draft) - The template must be linked to at least one archive - You must have Write access to that archive (through your group) - The Templates module must be enabled on your system

What are ready-made templates?

Pre-built global templates provided by doCuro that you can import into your system. Go to Document template → Ready-made templates → click Import next to the one you want. Imported templates can be edited and customised.

STATISTICS

What does the Statistics page show? / Vad visar statistiksidan? / Hva viser statistikksiden?

Go to Statistics in the sidebar. It shows: - Contract end date and billing type - User licenses — total contracted and currently used - E-signing quota — contracted versus used signatures, and remaining balance (negative = overage) - OCR processing balance - Archive count versus contracted maximum - Charts: user activity (active vs inactive), service usage breakdown, e-signing volume over time

MICROSOFT DYNAMICS 365 INTEGRATION

What does the Dynamics 365 integration do?

When configured, it allows Dynamics 365 to automatically generate a PDF document from a doCuro template, create an e-signing process with mapped recipients, and store the signed document in a configured doCuro archive — all triggered directly from a Dynamics 365 opportunity.

How do I set up the Dynamics 365 integration? / Hur konfigurerar jag Dynamics 365?

Administration → Integrations tab (only visible if the Dynamics 365 module is active): 1. Copy the Integration key and doCuro URL 2. Select the Target archive where documents will be stored 3. Select the Standard template (must be Published) 4. Install the doCuro Microsoft Solution in Dynamics 365 5. Paste the key and URL into the Dynamics configuration

SETTINGS

How do I change my language? / Hur byter jag språk? / Hvordan bytter jeg språk?

Click the language selector (for example "SV") in the top bar, or go to Settings in the sidebar, select the language, and click Save Settings. Available: English, Svenska (Swedish), Norsk (Bokmål). The change takes effect immediately.

SUPPORT

Contact support at support@docuro.se or use the chat widget in the bottom-right corner of any page.

When contacting support, include: your system or company name, which section of the app the problem occurred in, the exact error message you saw, and steps to reproduce the problem.

ERROR MESSAGES — WHAT THEY MEAN

"Invalid credentials" — the email or password is wrong. Reset your password or check your credentials. "Not authorized." — you don't have permission for this action. Contact your administrator. "MFA has been reset." — MFA was cleared successfully. The user sets up MFA again on next login. "Incorrect password." — the current password entered was wrong when trying to change it.

Upload errors

"Upload completed" — files received. Allow up to 5 minutes to appear in the archive. "Upload denied" — the upload was rejected. Check the file format and size limits. "An upload error occurred." — server error. Try again. If it keeps happening, contact support. "Maximum 100 MB per upload" — the total batch is too large. Split it into smaller batches. "Maximum 100 files per upload" — too many files. Split the batch. "The document has X pages. Max 5 pages per document on the free tier." — upgrade your plan to upload longer documents.

Document errors

"The document has been deleted." — deletion successful. "Could not delete the document. Please try again later." — retry or contact support. "Changes have been saved." — metadata saved successfully. "The document has been moved to a new archive." — refresh the page to see the updated list. "You cannot move a document to an archive you do not have write access to." — you need Write permission on the target archive. "No archives are available to display. Contact the system administrator if you need access." — you have no archive access. Ask your administrator to add you to a group.

E-signing errors

"Failed to create the signing process." — server error. Try again. Contact support if it persists. "E-signing permission missing." — contact your administrator to grant e-signing access. "You do not yet have access to e-signing. Contact the system administrator to get access." — the administrator must enable you in E-signing settings → Manage users. "You have reached your limit of X e-signatures." — quota used. Contact sales or enable excess usage. "Additional e-signatures beyond the limit will incur extra costs." — excess usage is active and extra charges will apply. "You need to upgrade your plan to continue using e-signing." — your current plan does not support e-signing. Contact doCuro. Recipient status Bounced — the email was undeliverable. Edit the email address using the pencil icon.

Administration errors

"You have reached the limit for how many archives you can create." — archive limit reached. Contact sales. "The maximum number of user licenses for the system has been exceeded." — user license limit reached. Contact sales. "A new archive has been created. You can now add flows." — archive created successfully. Remember to assign it to groups before users can see it. "You cannot add reminders to a user that does not exist in the system" — the reminder contact email does not match any user in the system. "Oops! Something went wrong. code: 4031" — permission data error. Contact support. "Oops! Something went wrong. code: 5001" — group save error. Retry. "Oops! Something went wrong. code: 5002" — group update error. Retry.

Template errors

"Failed to create the document. Please try again." — generation failed. Retry. "Templates are not included in the free plan. Upgrade to create and use templates." — templates require a paid plan.

General

"Oops! Something went wrong. Please contact us with the error message." — unexpected error. Note the full message and contact support@docuro.se.

TROUBLESHOOTING — QUICK ANSWERS

User can't see an archive → Check group permissions: Administration → Groups → confirm the archive has Read or Write for that group. Remember: new archives are not automatically added to groups.

New archive not visible to anyone → You need to assign it to groups after creation. Administration → Groups → add the archive to the relevant groups with Read or Write.

Document missing after upload → Wait 5–10 minutes, re-sort archive by Date descending. For large batches wait up to 2 hours.

Can't log in → Reset password on the login page, or have admin reset MFA.

Can't use e-signing → Admin must enable the user in E-signing → E-signing settings → Manage users.

E-signing quota reached → Enable "Allow excess e-signings" in E-signing settings, or contact sales.

Signed document missing → Check which archive was selected when creating the signing. Confirm Read access to that archive.

Can't add users → License limit reached — contact sales.

Can't add archives → Archive limit reached — contact sales.

Template not working → Must be Published status, user needs Write access in the target archive.

Search returning nothing → Search term must be at least 3 characters and must match from the start of a word.

Permission change has no effect → User must refresh the page or log out and back in.

FAQ